Refunds/Returns

Refunds/Returns

  • Please check the condition of your item before signing; we would expect to be informed of any damages within 24 hours of receipt.

Terms

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’.

We must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel.

We will refund the customer within 14 days of receiving the goods back. You don’t have to provide a reason.

If you have any further queries please do not hesitate to contact us

Newsletter and Data

By purchasing an item form Karen Underwood. We add your Name and Email into our secure customer management system and on to our secure newsletter system. We never share or sell your info to anyone else. We will contact via newsletter or may contact you via private email. If at any point, you can remove yourself from the newsletter or send us a request to completely delete any record of you form any of our databases.

Refunds/Returns